The worst thing that can happen when you’ve hired a website design firm is that you can no longer get hold of them when you reach out for help or for upgrades to your website.
As the second oldest website development firm in Roanoke, Virginia, my web development company, SayItOnTheWeb, Inc., loves to hear that a local webmaster is unreachable. This allows us to quickly “swoop in” and save the day leaving the customer in responsive, capable hands while adding to our bottom line. We obtain approximately 3 customers a week simply by answering the phone or email quickly and establishing a caring conversation geared toward their needs. When we ask our customers and potential customers why they contacted us, the most common answers have to do with our motto… “talk to a real person!”
How is a business, venture or association supposed to survive without the direct assistance from their web firm? How is a development firm supposed to survive without manners and positive customer service?
These days with the need to socialize your web site, and to establish a social presence, add and adjust content management and SEO aspects of your pages, provide meaningful statistics, and build on what you have to reduce man power and stay ahead of your competition – how are you to get anything moving when you cannot rouse your webmaster to return a simple call or email?
Is it time for a change? If your webmasters are dodging you, it is time to upgrade to a new web site development firm because at the current rate, you are investing precious time to obtain 0% of your needs. How efficient is that? All work is invested in trying to contact your tech guy and the payoff is only frustration and stagnancy.
There are many reputable firms holding out their hand for you – ones that will welcome and appreciate your business and give you the attention you and your goals deserve! If you’ve been waiting for a week now for a response, it is time to move to a firm that will be more in line with your needs?
Want to talk to a real person about your company branding and Internet presence? Call us! We’d like to speak with you as well!